Products & Quality
Where are your spices made?
Fusion X spices and sauces are blended and packed in South Africa using greenhouse-grown herbs and carefully sourced ingredients. Every batch is crafted with consistency, care, and artisanal attention to detail.
Are your products handmade?
Yes. Our blends and sauces are produced in small, controlled batches to maintain flavour integrity and quality. Even when we scale for bulk orders, we never compromise on craftsmanship.
Do your products contain preservatives or additives?
We focus on clean, honest ingredients. Specific ingredients are listed on each product label. If you have dietary concerns, please contact us and we’ll gladly assist.
How should I store my spices?
Store in a cool, dry place away from direct sunlight. Keep lids tightly sealed to maintain freshness and potency.
What is the shelf life?
Most spices and blends maintain peak flavour for 12–24 months. Sauces typically last 6–12 months unopened. Exact dates are printed on each jar or bottle.
🛒 Orders & Retail
Where can I buy Fusion X products?
You can purchase directly from our website or through selected retailers and markets. Follow us on social media for stockist updates.
Do you offer gift packs or hampers?
Yes. We offer curated gift sets and can also create custom hampers for special occasions or corporate gifting. Contact us for options.
Can I customise an order?
Absolutely. If you’re looking for specific blends, larger quantities, or special packaging, reach out and we’ll tailor a solution.
🚚 Shipping & Delivery
How long does delivery take?
After dispatch:
• Major cities: 1–3 business days
• Regional areas: 2–5 business days
• Remote areas: up to 7 days
Do you ship nationwide?
Yes, we deliver across South Africa using trusted courier partners.
Can I track my order?
Yes. Once dispatched, you’ll receive a tracking number via email.
Do you offer local collection?
Yes. Local collections can be arranged by appointment once your order is ready.
What if my order arrives damaged?
Contact us within 48 hours with photos and your order number. We’ll resolve it quickly — no fuss.
🍴 Wholesale & Trade
Do you supply restaurants, hotels, or caterers?
Yes — this is a key part of our business. We supply bulk spices, blends, rubs, and sauces to restaurants, hotels, caterers, retailers, and food manufacturers.
Do you sell in bulk quantities?
We do. From kilograms to commercial cases, we scale to your needs.
Is there wholesale pricing?
Yes. Trade customers receive bulk pricing based on volume. Simply request our price list or open a trade account.
Can you create custom blends for my kitchen or brand?
Yes. Local collections can be arranged by appointment once your order is ready.
Do you offer private label or white label?
Yes. We can pack under your brand for retail or hospitality use. Minimum quantities apply.
Do you have minimum order quantities for wholesale?
Minimums depend on the product and packaging. Contact us with your requirements and we’ll guide you.
Can I set up recurring or scheduled deliveries?
Yes. Many of our trade partners use scheduled supply runs to keep their kitchens stocked consistently. We’re happy to arrange this.
